What might indicate that a member is confused about their drug coverage options presented at an event?

The indication that a member is confused about their drug coverage options would primarily be reflected in their behavior of asking multiple clarifying questions. When a member seeks further explanation or clarity about drug coverage, it often signifies that they are uncertain about the information being presented. This repetitive questioning can indicate that they did not understand initial explanations and require additional details to grasp their options fully.

Active participation in discussions can be a sign of engagement rather than confusion, as it's possible for a member to be involved while still understanding the material. Taking notes may suggest attentiveness and interest rather than confusion, as many people take notes to help them retain information. Similarly, smiling and nodding in agreement can sometimes be misleading; these gestures might simply indicate agreement or understanding, even if the individual has underlying confusion. Therefore, asking multiple clarifying questions stands out as a more direct marker of confusion regarding drug coverage options.