During a presentation, how should an agent respond to unexpected questions from attendees?

Engaging openly and providing accurate information during a presentation in response to unexpected questions is crucial for several reasons. First, it fosters trust and credibility with the audience. When an agent responds transparently to inquiries, it shows a willingness to share knowledge and engage in meaningful dialogue, which can enhance the overall perception of the agent and the organization they represent.

Additionally, addressing questions as they arise allows for a more dynamic and interactive presentation. Audience members are likely to feel more valued and respected when their concerns are acknowledged and answered, promoting a positive atmosphere. This approach can also lead to a better understanding of the material, as attendees may clarify doubts or explore topics of interest that are pertinent to them.

Furthermore, responding accurately to unexpected questions enables the agent to demonstrate their expertise and command of the subject matter, which can reinforce their authority and inspire confidence in their capabilities. This practice encourages a culture of openness, where feedback and discussion are welcomed, making the experience more enriching for all participants.